Return & Refund Policy
All Marfoli dresses are made to order. Please read this policy before ordering.
Damaged, defective or wrong items
If your item arrives damaged, defective or is not the item you ordered, contact us within 7 days of delivery at servicer@yoyocamp.com with your order number and photos. We will repair, replace or refund the item, including shipping.
Standard-size items
If you are not satisfied with a standard-size item, contact us within 7 days of delivery. The item must be unworn, unwashed, unaltered, undamaged and have its original tags attached. We refund the product price once the item is received and inspected. Original shipping and return shipping are not refundable.
Custom-size items
Custom-size dresses are made to your measurements and cannot be returned or exchanged. We offer limited alteration reimbursement for custom sizes: send us your tailor receipt and order number and we will reimburse eligible alteration costs.
Exchanges
We do not offer direct exchanges. Return the eligible item and place a new order.
How to return
1. Email servicer@yoyocamp.com within 7 days of delivery with your order number and the reason for return.
2. If approved, we will send a return form. Ship the item back within 7 days of receiving the form.
3. We inspect the item on arrival.
4. Approved refunds are issued to the original payment method within 10-15 business days.
Cancellations
Unpaid orders are cancelled after 5 days. Cancel within 24 hours of payment for a full refund. Cancellations 24-72 hours after payment receive an 80% refund; 72-120 hours receive 70%; more than 120 hours receive 60%. Once an order has shipped it cannot be cancelled.
Contact
USA NUMBERSEA TECHNOLOGY LLC, 5142 N Academy Blvd Unit 4322, Colorado Springs, CO 80918, United States. Email: servicer@yoyocamp.com